Questions and Answers

Please scroll down to see a list of commonly asked questions and answers.  If you have additional questions which are not answered here, please use the "Contact Us" Link in the bar above to submit your question.

Q:  Didn’t your name used to be TR Nametags?  Why did you change it?
A: We were originally Teddy’s Rainbow, then for about five years we were called TR Nametags. When our current owner bought the company in July 2009 she changed the name back to Teddy’s Rainbow since that’s what is imprinted on the back of each nametag we sell. You can read more about our company history in the “About Us” section.

Q:  What is “Backing”?
A: Once your custom nametag insert is made we adhere it to a sturdy plastic backing which forms a small frame around the outside of your design and also holds either the pin or magnetic method of attaching the nametag.

Q:  What difference does “Backing Color” make?
A: You can think of your backing color choice as the frame around your picture. All image designs shown on our website have a rounded edge black frame around the outside of the picture, which represents a black backing. If you choose a white or blue backing this frame color will change. Backing color will have no effect on the background color of the actual design itself.

Q:  Why do you only offer three backing colors?
A: We are in the process of considering more options, and the three colors that we currently offer compliment the greatest number of our designs. Black is overwhelmingly the most popular backing color and looks good with all of our designs. I personally, would love to see a pink or purple backing color option since those are my favorite colors, but it’s hard to get just the right shade.

Q:  What is the Product Code?
A: At Teddy’s Rainbow we use a Design Name instead of a Product Code. We do this for two reasons: (1) We manually make, sort and stick each tag so using a descriptive design name makes it easier for us to fill your order correctly (2) We think it’s more fun for people to order a tag called “Rock On” rather than tag called A237B.

Q:  How many lines or characters can I get on my nametag?
A: There is no limit on the number of characters or the number of lines you can get on your nametag. Since each tag design is different and provides for a different name layout, we manually adjust each tag so that the requested text fits on the tag. Although, as a general rule, any more than three lines of text and your tag may become difficult to read.

Q:  Can I get my company logo on a tag and how much would that cost?
A: If you have a .jpg, .gif, or .bmp version of your logo that is at least 300x200 we can work with your file to create a custom tag for your company.  If you are ordering 10 or more tags at the same time that you submit your logo there is no fee for design set up. If you are ordering fewer than 10 nametags we charge a nominal onetime fee of $10 to cover a portion of our designer’s time. We keep all designs indefinitely so you can reorder anytime in the future, all you need is your unique design name.

Q:  How long will it take to get my order?
A: We custom make each nametag so our turnaround time varies depending on what day of the week you order and how many orders we receive at one time. On average most orders are shipped within three business days. We ship using the U.S. Postal service so we don’t have a tracking number to provide and delivery times may vary. If you paid $5.00 or more for shipping your package will automatically be sent priority mail with an average delivery time of 2 to 3 business days.

Q:  I don’t see the design I want on your website, do you take special requests?
A: Most of our designs are available on our website but we do have some that aren’t published so if you don’t see what you are looking for just send us an email and we will get back to you. Also, if your idea is something that we think a lot of our other customers would like we will often send the request on to our designer so it never hurts to ask.

Q:  How exactly does a magnetic back work?
A: The magnetic nametags consist of two pieces. One piece is the plastic backing containing your design insert and on the back of that is a metal bar. The second piece is a magnetic bar that you put on the underside of your shirt or uniform and it attaches to the metal bar on your nametags to hold it in place.

Q:  How did your company get the name “Teddy’s Rainbow”?
A: You can get the full details behind the story in the “About Us” section of our website. The short answer is that when first staring out many of our designs featured our mascot “Teddy” and were available in a “Rainbow of Colors”.

Q:  Why do I have a hard time reaching someone on the phone?
A: Teddy’s Rainbow is a small business with fewer than 10 employees.  We only have one person answering phones at any given time, so if you can’t get through on the first try please be patient and try again. To better serve our customers who are in a different time zone, please note we now have later hours on Monday. If these hours still don’t work with your schedule, please leave us a message with a phone number and a good time to reach you and we will try to return your call at a time that’s convenient for you.

Q:  I received my order and it has a mistake, how do I get this fixed?
A: If you send an email to order@teddysrainbowinc.com and provide us with the following information we will gladly fix the mistake. If the error was our fault we will correct it for free and ship a replacement to you as quickly as possible. If the error was yours we will correct the tag for $4.00 which includes shipping. This fee will cover the cost of our materials and the cost to ship the replacement tag to you.

Q:  Do I need to mail back a tag that has an error on it?
A: You certainly can mail it back to us and we will gladly recycle the parts. However, if the mistake was on a recently placed order we should have the paperwork that clearly shows what was on the original order. With that in hand we can look in our system and see what was actually typed on the nametag that was sent out. You can also fax a photocopy of the tag that is incorrect and indicate on the fax the changes that need to be made.

Q:  I have a really large order and already know what I want; do I have to find each one and place it in my cart or do I have other options?
A: We aren’t picky about how you place your order so long as it has all of the information we need to fill it correctly. You don’t need our “official” order form, you can type it up in word, excel, an email or write it on a piece of paper, then you can email, fax, or phone your order in.

Q:  I don’t want to use my credit card on the internet; can I place my order and then call to provide the card number?
A: We certainly understand that many people have reservations about ordering online and are more than happy to accept your payment over the phone. We are a small company and about 90% of the time the owner is the one answering the phone so you don’t have to worry about people having access to your credit card information.

Q:  Do you accept PayPal?
A: We do accept PayPal even though it doesn’t show as one of our payment options. Just let us know via email or phone that you wish to pay using that method and we will send you an invoice through PayPal.

Q:  Do you accept Checks by Phone?
A: We do accept checks by phone; we will need the name on the checking account, the address, phone number, the routing number and the account number.

Q:  Do you accept Purchase Orders?
A: If you are submitting an order using a PO we would need to have a copy of the actual PO rather than just the purchase order number.

Q:  Can we order and have you send my company an invoice for payment?
A: If you are ordering on behalf of a company and would like to be invoiced for your purchases we can set up an account for you. In order to do so we would need to speak to a purchasing manager, office manager or someone who can provide verification and authorization for payment.

Q:  What are the different methods I can use to place my order?
A: We aren’t picky about how you place your order so long as it has all of the information we need to fill it correctly. You don’t need our “official” order form, you can type it up in word, excel, an email or write it on a piece of paper, then you can email, fax, or phone your order in.

Q:  Can I get a personal photo or image of my own put on a nametag?
A: We currently don’t offer that level of personalization because of the work involved. However, we have ideas for many new product lines that we hope to launch in the near future.